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Good leaders are mindful of the way they shape others' emotions

November 17 2009 by Jim Knight

A few years back, I was privileged to see Dennis Sparks lead a workshop on leadership. At one point during the conversation, he held up a copy of Daniel Goleman's Primal Leadership, and said, "If you're going to read just one book about leadership, this is it." (Let me add that I think much the same could be said about Dennis' own Leading for Results.)

Dennis' comment was enough for me, and I soon found myself reading several Goleman books, including Emotional Intelligence, Primal Leadership, and Social Intelligence.ᅠAll offered helpful summaries of research and strategies that can help us negotiate the complexities of human interaction.

Social Intelligence had the greatest impact on me. In it, Goleman tells us that research on the brain shows that emotions are infectious. Here is how he states it:

"When someone dumps their toxic feelings on us--explodes in anger or threats, shows disgust or contempt--they activate in us circuitry for those vey same distressing emotions. Their act has potent neurological consequences: emotions are contagious. We catch strong emotions much as we do a rhinovirus--and so can come down with the emotional equivalent of a cold...

Every interaction has an emotional subtext. Along with whatever else we are doing, we can make each other feel a little better, or even a lot better, or a little worse--or a lot worse--we can retain a mood that stays with us long after the direct encounter ends--an emotional afterglow & or afterglower...

These tacit transactions drive what amounts to an emotional economy, the net inner gains and losses we experience with a given person, or in a given conversation, or on any given day. By evening the net balance of feeling we have exchanged largely determines what kind of day--'good' or 'bad'--we feel we've had" (pp. 13-14).


The fact that we catch each other's emotions has real implications for all of us as leaders and as people in relationships. For example, I think we all need to be mindful of the impact of others' emotions on us so that we do not fall prey to a nasty virus (the emotional equivalent of the swine flu).

As leaders, though, there are other, perhaps even more important implications of what Goleman teaches us. Part of leading is the way we share our emotions with others. Leaders who are quick to be angry, to express frustration, and who are not mindful of the impact of negative emotions, are infecting others with those emotions and those others inevitably affect others as well. In contrast, leaders who are quick to express warmth, happiness, and love foster positive emotions in others. Each of us shapes the emotions of those we touch. Part of leadership is recognizing that we, in a very real sense, create the emotions around us.

Goleman has had me thinking for some time. What if each of us was more mindful of the way we shape emotions in others? We could do simple things to make a difference, such as being polite, being quick to praise others, and being quick to share positive emotions.

This may sound corny, but I'm with Elvis Costello, who sang, "What's so funny about peace, love, and understanding?" I have plenty of room for improvement as an emotion-shaping leader, but I am committed to doing my best to get better at sharing positive emotions. You can too. Happiness is a virus. Let's spread it around.

Jim Knight is a researcher at the University of Kansas Center for Research on Learning. You can read his blog on instructional coaching, and download free teaching manuals developed by the Kansas Coaching Project, at www.instructionalcoach.org. His e-mail address is jimknight@mac.com.

Posted in Jim Knight | 6 comments

6 responses to “Good leaders are mindful of the way they shape others' emotions”

  1. Kelly Says:

    Jim,
    Thanks so much for sharing this. It is a nice reminder that we shape our own environment. We (leaders) need to be mindful of our own emotions and to be mindful of others as we share ideas, plans, resources... can't ignore the emotional element.
  2. Jim Says:

    Thanks Kelly, as always these ideas are easier to write about than implement. I think our emotional leadership comes alive in the choices we make everyday, every minute.
  3. Grant Says:

    This is the common rule for good leaders. But I think it could be a typical merit for such a leader. To be emotionally positive to others is strong leadership, I believe. I'm glad to read your blog.
  4. Jim Knight Says:

    Thanks Grant. I think we agree. Part of leadership is leading emotionally.
  5. Jody Says:

    This was very timely for me to read--thank you, Jim. Not only do I need to watch that I don't get brought down by the negative emotions expressed by a few teachers in my school, but this also applies in my family right now, in terms of dealing with my teenager. I need to counter both situations (at work and at home) by expressing positive emotion and genuine hope.
  6. Jim Knight Says:

    Hi Jody, of course, it is easier said than done. One of the things I think a lot about is how to soak in negative emotions, and truly be empathetic, without being consumed by those emotions. The secret isn't to be dead, but the secret also isn't to be destroyed by the emotions. I think it is a tough dance, but crucially important. Thanks for your comment. I consider you a truly positive force in my life, so it is great to hear from you.

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